Frequently Asked Questions

Daily housekeeping and villa cleaning are included. Further, our dedicated concierge team can arrange everything from transportation to restaurant reservations. Breakfast is complimentary at select properties, while at others, it is available at an additional charge, depending on the property booked.

Yes, housekeeping staff is available in the villa for regular maintenance and turndown services.

We have 2 housekeeping staff members per villa, except for our Serao, Alvora, and Amani Villas, where we have only one housekeeping staff member.

The staff timings are between 8 am and 7 pm (for female attendants) and 8 am and 8 pm (for male attendants).

Yes, they will happily prepare tea/coffee for you.

We offer RO water as well as bottled water, although bottled water is chargeable.

Villa attendants come in the morning and leave in the evening after the turndown service. They help with preparing breakfast, the upkeep of the home, turndown services and assistance in the kitchen, if required.

Yes, our villas are stocked with fresh sheets, towels and toiletries for you to use.

Hygiene is our top priority. The linens are washed and replaced with a fresh batch after every rental check out.

Yes, we have speakers available at all our villas.

Yes, we offer complimentary Wi-Fi in all our homes. However, connectivity may be intermittent at select villas due to their location.

You can pay the vendor directly.

We would be happy to arrange car transfers, massages, BBQ set ups, reservations at restaurants and errand runs at an additional cost.

Mattresses for extra guests can be arranged at an additional cost, provided the villa has capacity for the same. However, the cost will vary depending on the villa booked.

The housekeeping staff is available at the villa from 8 AM to 8 PM. However, if you require the housekeeping staff to stay overnight, there will be an additional charge that varies depending on the villa.

Yes, we do provide staff accommodation in some villas at an additional charge of INR 750 inclusive of meals, but it also depends on the group size and villa capacity.

We do have Indian & International therapists who can come to the Villa for massages. For international therapists, we recommend you book them well in advance. To book local therapists, kindly confirm 3-4 hrs prior. Also please note, local therapists do not perform cross gender massages.

We have vendors who offer foot, head and full body massages. The rates vary accordingly. We would be more than happy to pre-book this service for you and your friends/family/partner.

We recommend Clarins Spa which is at the W Hotel, approximately 10-15 mins from the villa OR you can even try Snip Salon in Porvorim, 20-25 mins from the villa.

The W Hotel, approximately 10-15 mins from the villa, has a fully equipped gym. Further, our Serao Villas feature a community gym, while select villas are also located in proximity to well-equipped gyms.

Yes we do offer a baby cot although it is based on availability. Your baby's health and hygiene is of utmost importance to us. Thus, we request you to carry baby blankets and pillows.

Yes, we provide a mattress along with the baby cot.

Yes, we do have board games such as Scrabble, Jenga, Carrom, Ludo, Snakes & Ladders and UNO available in the villa. We can also arrange fun activities for your kids at an additional cost.

Yes, we have a select range of pet-friendly homes across our Goa villas, while all our Alibaug homes are pet-friendly. The owner of the home, however, has the right to add a surcharge or/and increase the security deposit in this case. The number and size of the pets must be agreed upon before confirmation of the booking.

Pets are welcome at an additional charge of Rs 6,000 + taxes per pet, per stay.

We can certainly help you plan your special day at our select event-friendly villas.From BBQ sessions and romantic dinner setups to live mixologists and live music gigs, we can arrange it all. We can further decorate the villa and help order F&B for the same. You can get in touch with us via phone or email to go over the details of your requirements. Events at the villa are subject to a higher security deposit.

Our Guest Relations Manager can help you make restaurant reservations. They will contact you 1 week prior to your stay and will make a WhatsApp group for you to share all your requests well in advance.

We have doctors on call. We also suggest that you carry your regular medicines with you.

Yes, we can have a doctor available during an emergency.

Yes, we have certified vendors for catering. We can surely arrange one for you based on your event requirements. However, no outdoor vendors are allowed at the property.

Car transfers are not included, but we have tied up with vendors. A private car can be arranged for you at an additional cost.

Our Guest Relations team can arrange a private car for you at an additional cost.

Lohono Stays amenities include toiletries, linens & towels, private pool, coffee machine, music player, board games, iron & ironing board, hairdryer, and much more.

All our holiday homes in Goa, Alibaug and Lonavala, along with select villas across our other destinations, feature a private pool.

Yes, our select villas do feature heated pools; however, they are available for use at an additional cost.

Yes, our select villas do feature jacuzzis; however, they are available for use at an additional cost.

Yes, all our homes are equipped with hairdryers.

Yes, all our homes are equipped with an iron and ironing board.

Complimentary breakfast is available at select villas. For lunch and dinner, enjoy a range of cuisines prepared by our in-house cooks or order from nearby restaurants.

Breakfast will be served in the respective villas.

Breakfast is served between 9 AM and 11 AM.

Swiggy and Zomato are available for delivery in Goa, although availability may vary by villa location.

We do have a cook available at an extra cost which is again subject to availbility. The home style menu will be shared with you in advance. If you have any doubts, we'll be happy to assist you.

Our cook is well versed with Indian, Goan and Desi Chinese cuisines. He can also prepare a variety of salads and basic pasta.

Our domestic properties are located in Goa, Alibaug, Lonavala, Coonoor, Srinagar, and Mussoorie, while our international properties span across Bali, Phuket, Italy, and Koh Samui.

Our homes are located mainly in North Goa, specifically Assagao, Anjuna, Moira, Aldona, and Siolim, while a few are located in South Goa.

Currently, we have 2 homes located in South Goa, while our major properties are located in North Goa.

Our homes in Goa and Alibaug are just a short, beautiful drive away from the beach.

The Guest Relations Manager will be send a location pin on WhatsApp to locate the villa.

An early check-in may be possible if we do not have a prior booking. You need to let us know 2 days prior to check-in, and we will confirm depending on availability. Early check-in charges would be applicable.

We will require an ID proof (PAN/Passport/Adhar Card/Driving License) from all the guests staying at the villa, for our record.

Check-in is at 2 PM, and check-out is by 11 AM

Late check-outs are possible at an additional fee. You can check with your Guest Relations Manager.

As our standard check-in time is 2 PM, breakfast is not included on the day of check-in. However, as your early check-in has been approved, we’ll be happy to try to arrange breakfast for you at INR 750 per person, exclusive of taxes.

Smoking is prohibited inside all our homes but guests can smoke outside.

Loud music will not be allowed after 10 PM.

The price for your stay includes: Villa attendants on call, complimentary breakfast (at select villas), daily housekeeping and cleaning of the villa, and an amazing concierge team who can arrange anything and everything for you, like your transportation or restaurant reservations. All you have to do is sit back and relax.

The taxes are 18%.

We do not accept cash payments. You can make the payment online or via bank transfer.

I'm afraid, not. You need to pay 100% of the booking amount plus GST and the security depost prior to your check-in to confirm your booking.

Yes, you can split the amount amongst your group.

Yes, the security deposit payment is collected at check-in.

A security/damage deposit is required to cover costs in an unlikely event of damage or breakage.

If there are no damages to the home, the security deposit will be refunded to you within 21 working days after your check-out.

Yes, of course. We can work on a specially curated package for you. You can get in touch with us via phone or email to go over the details of your requirements.

The villa rates remain unaffected irrespective of whether you opt for breakfast or not.

We require 100% payment to confirm your booking.

The refund policy relating to cancellations is as follows: - Cancellation more than 12 days before check-in date: 100% refund. - Cancellation between 6 to 12 days before check-in date: 50% refund. - Cancellation less than 6 days before check-in date: No refund. - Refunds are only available if 100% payment has been made. Under no circumstances will bookings made with partial payment be eligible for any refund.

Yes. You can cancel your booking within 24 hours of making it and receive a 100% refund, or 100% in the form of a future credit note, which can be redeemed at the originally booked Lohono Villa, provided your check-in date is more than 7 days away.

The cancellation policy is not flexible.

For large group bookings of 20 rooms or more, cancellations made more than 45 days before check-in will incur a charge of 20% of the total booking value; cancellations made 30–45 days before check-in will incur a 40% charge; those made 15–30 days before check-in will incur a 60% charge; and cancellations made 0–14 days before check-in will incur a 100% charge. For wedding bookings of 50 rooms or more, cancellations made more than 90 days before check-in will incur a charge of 25% of the total booking value; cancellations made 61–90 days before check-in will incur a 40% charge; those made 31–60 days before check-in will incur a 60% charge; and cancellations made 0–30 days before check-in will incur a 100% charge.