Terms and Conditions

Applicability

You are reading these terms (“Terms”) because you are using a Isprava Vesta Private Limited website, micro-site, digital experience, social media platform, mobile application, or one of Lohono’s other products or services, all of which are part of the Isprava Vesta Private Limited Platform(“Platform”).

These Terms constitute a legally binding agreement between you (“you”, “user” or “guest”) and Isprava Vesta Private Limited (Lohono", “IVPL”, "we", or "us") with respect to your use of the Platform including any Content (defined hereinafter). If you do not agree to these Terms, please do not use or access the Platform for any purpose.

Additional policies, terms, and conditions applicable to certain products and services, specific areas of certain Platforms, or to particular content or transactions, may also be posted in particular areas of the Platform and, together with these Terms, govern your use of those areas. All such additional policies,terms, and conditions are incorporated into these Terms. If any inconsistency exists between theseTerms and such additional policies, terms, and conditions, such additional polices, terms, and conditions applicable to those specific areas of the Platform will be controlling with respect to those particular areas. IVPL reserves the right to cancel and/or terminate any user’s account for any violation of these Terms or other terms stated on the Platform.

Except where additional terms and conditions are provided, these Terms supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by IVPL.

Your use of the Platform is subject to our Privacy Notice located at www.lohono.com/privacy-policy, incorporated herein by reference, which applies to the collection, use, disclosure and other processing of personal information by IVPL. We reserve the right to make any changes to our Terms and/or our Privacy Notice (which is incorporated herein by reference) as we deem necessary or desirable without prior notification to you. We suggest to you, therefore, that you read our Terms and Privacy Notice from time to time in order that you stay informed as to any such changes. If we make changes to our Terms and Privacy Notice and you continue to use our Platform, you are impliedly agreeing to the revised Terms and Privacy Notice expressed herein.

Eligibility, Account Registration, Using the Platform

Only persons who can enter into legally binding contracts under the Indian Contract Act, 1872 can use and/or transact on the Platform.The Platform is freely accessible; however, you will have to register with IVPL and create your individual account prior to any purchase of our products or availing any of our services. All registration information must be correct, complete and promptly updated by you each time it changes. You will be responsible for maintaining the confidentiality of your account information, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify IVPL of any unauthorized use of its account information or any other breach of security,and (b) ensure that you exit/log out from the account at the end of each session. IVPL cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. You may beheld liable for losses incurred by IVPL or any other customer or visitor to the IVPL Platform due to authorized or unauthorized use of your account as a result of your failure in keeping your account information secure and confidential.

We want to provide the best possible online experience to you. You understand and agree not to (i)post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Platform, or which impacts the security of the Platform, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers,avatars or intelligent agents) to navigate or search the Platform, or to copy content from the Platform.We reserve the right to immediately bar access to the Platform and close your account if you violate this provision or any other provisions in these Terms.

Content

All information (such as data files, written text, computer software, music, audio files or other sounds,photographs, videos or other images) which you may have access to as part of, or through your use of,the Platforms is the sole responsibility of the person from whom such content originated. All such information is referred to as “Content”.

All Content may be protected by intellectual property rights which are owned by IVPL or other third parties who provide that Content to IVPL (or by other persons or companies on their behalf). You may not use, edit, modify, assign, licence, loan, sell, distribute or create derivative works based on thisContent (either in whole or in part) unless you have been specifically permitted to do so by IVPL or by the owners of that Content, in a separate written agreement.

IVPL respects the intellectual property rights of others. If you notice any act of infringement on thePlatforms, you are requested to send us a written notice/ intimation which must include the following information: 1. Clear identification of such copyrighted work that you claim has been infringed; 2. Location of the material on the Platforms, including but not limited to the link of the infringing material; 3. The proof that the alleged copyrighted work is owned by you; 4. Contact Information

The inclusion of any products or services on the Platform at a particular time does not imply or war-rant that these products or services will be available at any time. We reserve the right to discontinue them at any time.

TERMS APPLICABLE TO GUESTS

Guest Responsibility

You are advised to check the description of the services and products carefully before making a booking. You agree to be bound by all the conditions as contained in these Terms in consonance with any other terms and conditions that may apply. If you intend to make a booking on behalf of another person, it shall be your responsibility to inform such person about the Terms, including all rules and restrictions applicable thereto. You further warrant that you will comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the services for each transaction.

The services are provided on an "as is" and "as available" basis. We may change the features or functionality of the services being provided at any time, at our sole discretion, without any prior notice.IVPL expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which you obtains from IVPL or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.

You also authorize Lohono's representative to contact such you over phone, message and email. This consent shall supersede any preferences set by you through national customer preference register(NCPR) or any other similar preferences.

Booking Policy

Booking confirmation

Booking is confirmed only after 100% payment by the guests.Once confirmed, Lohono Stays shall send a Booking Confirmation Voucher, which entitles the guest to check in to the property on the dates confirmed. Please note, guests will not be allowed to check in unless this voucher is issued.

Changes to Bookings

IVPL will do its best to accommodate any reasonable modifications or changes, but the Guest should be aware that some changes may not be possible. Charges may also apply. Note: a shortening of stay for any reason the terms for cancellation policy will be applicable.

Cancellation Policy

Below policy is applicable for bookings happening on or after 1st March 2023.

As per the Standard Cancellation Policy if the guest wishes to cancel the booking then the charges will be as follows:

1. Upto 15 days prior to the check-in date, 80%* of the booking amount will be refunded via the original payment mode or 100% in the form of a future credit note which can be redeemed at the originally booked Lohono Villa.

2. For cancellations that are made 8-14 days prior to the check-in date, 50%* of the booking amount will be refunded via the original payment mode.

3. For any cancellations made within 7 days prior to the check-in date, the booking amount will be non-refundable.

4. For payments made in international currencies, the refund amount is subject to the prevailing exchange rate at the time of processing.

5. Refunds are applicable only in cases where 100% payment has been made; partial payments are non-refundable.

*Standard Cancellation Policy is not applicable on peak dates or blackout dates mentioned in the next section named - (Application of offers (via coupon codes)).

6. GST is applicable on the cancellation fee.

7. All refunds will exclude service costs and taxes which were charged at the time of booking

For bookings done for before 1st March 2023, below refund rates will be applicable -

1. Cancellation more than 60 days prior to the check-in date: 80% of the booking amount will be refunded to you

2. Cancellation 30 days prior to the check-in date: 50% of the booking amount will be refunded to you (assuming the total amount has been paid)

3. Cancellation within 30 days of the check-in date: No refund will be provided

Check-in and Check-out Policy

1. Check-in time: 1400 Hrs; Check-out time: 1200 Hrs.

2. If you expect to arrive earlier in the day and would like immediate access to your room(s), we recommend booking the room for the prior night. Similarly for late departures, reserving an additional night will guarantee access to your room until you depart. a) Check-in before 1200 Hrs will incur additional charges. b) Check-out after 1400 Hrs will incur additional charges

3. Requests for early check-in or late check-out would be subject to villa availability and at the sole discretion of Lohono Stays.This needs to be pre-informed to the Lohono team

Guests will not be permitted to occupy or stay at Property beyond the check-out time stated on Booking Confirmation.

Refund Policy

Refunds will be provided only for bookings where the complete amount has been paid. If a partial payment has been made, no refund will be provided.

Refunds will be net of any acquisition cost (agent fee/commission/platform fee) already paid for the booking.

All refunds will exclude service costs and taxes which were charged at the time of booking

Relocation and Rescheduling Policy

The Rescheduling and Relocation of a confirmed stay can be done under two circumstances:

By the guest - 1. 15 days before the check-in date, you can reschedule or relocate your stay free of cost. 2. 8-14 days before the check-in date, rescheduling requests will be charged at 50% of the booking amount. 3. Within 7 days of the check-in date, the booking cannot be rescheduled and will be non-refundable. 4. If the guest wishes to reduce the duration of their stay, they will be charged as per the cancellation policy. For example: If the original booking is for 10 days and needs to be reduced to 6 days, the differential amount for 4 days will be charged based on the cancellation policy timelines and refund percentage. 5. If the updated booking amount post relocation request is less than the current booking amount, the refund will be as follows: a) 15 days before the check-in date, the complete difference would be refunded. b) 7 -14 days before the check-in date, the amount of one villa night will be forfeited. c) Within 7 days of the check-in date, the amount will be non-refundable. 6. Any price difference amount while rescheduling will be borne by the guest. Rates or offers applied at the time of booking may not be applicable when rescheduling or relocating. The prevailing rates at the time of new booking will apply. 7. A rescheduling request cannot be raised during peak dates or blackout dates. 8. For rescheduling purposes the bookings can be rescheduled for the same villa only. 9. Relocation requests and the respective confirmations are subject to availability.

By Lohono Stays - 1. If due to unavoidable circumstances Lohono Stays is unable to honor the booking, guests are eligible for one of the following options: a) Lohono Stays will book an alternative comparable home b) A 100% refund or credit for the amount paid as per the refund policy detailed in the previous section

Credit Policy

Lohono Stays may offer credit in the following cases: 1. Government restrictions don’t allow entry to the location of the booked villa 2. Guests are unable to travel due to COVID-19 infection to you or any group member - a valid certificate to be submitted in such cases 3. The booking is not in a home with a ‘No credit’ policy

Credit may be offered for the booking amount paid, subject to the following conditions: 1. Guests have already paid the entire booking amount 2. Express government restrictions hinder entry into the location of the booked villa 3. You are able to produce a legitimate COVID-19 test report which validates the inability of you or your group member to travel on the booked dates

Credit utilisation Policy

The terms of credit utilisation are as follows: 1. Credit must be used within 6 months from the date of cancellation of the original booking. 2. Credit must be used only against the home where the original booking was made. 3. Credit must be used to pay the villa booking amount and not for any additional services. 4. Bookings, where outstanding credit has been utilised, will be non-cancellable and not subject to any refund or further credit. 5. Only one credit note can be utilised per booking. 6. In the event the said home is not part of the Lohono Stays portfolio during the 1 year period, the guest will be offered an option to book another home.

Application of offers (via coupon codes)

Lohono Stays provides offers to guests on its website & Lohono Stays mobile application to add value to the experience during specific periods such as festivals or celebrations. These offers can be redeemed through submitting the coupon code on Lohono website or Lohono Stays mobile application.

For Blackout dates the usage of coupons and Lohono Infinity benefits will not be applicable. A list of Blackout dates is mentioned below. The blackout dates may be added or removed from this list as per the sole discretion of Lohono Stays. January 2023 - 1st, 26th to 29th March 2023 - 7th to 12th, 30th, 31st April 2023 - 1st, 2nd, 7th to 9th, 21st ,22nd, 29th May 2023 - 1st, 5th to 7th June 2023 - 29th, 30th August 2023 - 14th to 15th , 30th September 2023 - 7th, 18th to 19th October 2023 - 1st, 2nd, 22nd, 24th November 2023 - 12th to 15th December 2023 - 22nd to 31st January 2024 -1st, 24th to 27th March 2024 - 24th to 25th, 29th, 31st August 2024 - 15th to 17th October 2024 - 2nd, 11th, 12th, 30th, 31st November 2024 - 1st December 2024 - 22nd to 31st January 2025 - 1st

Pricing

In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, IVPL shall reserve the right to deduct, charge or claim the balance amount from the Guest and the Guest shall pay such balance amount to IVPL. In cases where the short charge is claimed prior to the utilization of the booking, IVPL will be at liberty to cancel such bookings if the amount is not paid before the utilization date.

Any increase in the price charged by IVPL on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the Guest. Such imposition of taxes, levies maybe without prior notice and could also be retrospective but will always be as per applicable law.

In the rare circumstance of a booking not getting confirmed for any reason whatsoever, IVPL will process the refund of the booking amount paid by the Guest and intimate the Guest about the same.IVPL is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of IVPL as the case may be.

The Guest shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws.

Price Fluctuation

The price at which the Guest made the booking would prevail even if IVPL changes the price on its platform after the Guest’s booking has been confirmed. No refunds will be made for any price change including rate fluctuations that would otherwise alter the rental cost.IVPL reserves the right to impose any taxes or other charges which may be implemented by any government or other regulatory body, which were unknown at the time of publishing. IVPL will inform the Guest in the unlikely event that it becomes aware that any taxes or charges will apply to theGuest’s booking.

Payments

The Guest agrees and understands that all payments shall only be made to bank accounts of IVPL. IVPL or its agents, representatives or employees shall never ask a guest to transfer money to any private account or to an account not held in the name of IVPL.

The Guest agrees that if that guest transfers any amount against any booking or transaction to any bank account that is not legitimately held by IVPL or to any personal account of any person, IVPL shall not be held liable for the same. TheGuest shall not hold any right to recover from IVPL any amount which is transferred by the Guest to any third party.

The Guest will not share his personal sensitive information like credit/debit card number, CVV, OTP,card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of IVPL.

The Guest shall immediately inform IVPL if such details are demanded by any of its agents' employees or representatives. IVPL shall not be liable for any loss that the Guest incurs for sharing the aforesaid details.Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.Booking(s) made by the Guest through IVPL are subject to the applicable cancellation policy as set out on the IVPL or as communicated to the customers in writing.

Security Deposit / Advance

The Guests shall deposit an amount being a “Security Deposit” by a date specified by IVPL for securing proper and safe use of the Property depending on case to case basis. This Security Deposit amount shall be used to cover any loss or damage caused to the Property including but not limited to damage caused by the guests, any cleaning required on demand of the guests, resetting of furniture, extra service calls beyond duty timings etc. by Guests. If there are no damages to the Property, this will be returned to you after you check out of the Property. IVPL will inform the Guest in advance of the amount payable and any other conditions.Access to the Property may be refused if security deposit is not fully paid. Our ‘Guest Responsibility’agreement with further details will be provided to you at the time of check in.

Right of Admission and Possession of the Property

In case of any Booking, it is stated and accepted by Guests that Guests shall not be in possession or claim to be in possession of any of the Properties booked by him or her at any time whatsoever.The Guests shall not be allowed to check in the Property before or at the time of check-in unless they comply with all the requirements as prescribed. In case the Guests do not comply with the prescribed requirements, no refund against deposits paid by Guests or compensation of any other kind or of whatsoever nature or amount shall be claimable by Guests or due or payable by IVPL or owner toGuests or anyone else.

In case IVPL came across of some incorrect and misrepresented information provided at the time ofBooking, by any Guest or at any time, IVPL shall forthwith revoke the booking, the Guests shall be refused entry to the Property and if the Guest along with other Parties has already checked-in, they shall be evicted from the Property by IVPL or by the owner or any of the representatives of the owner.In such case the Guest along with any Party shall not be refunded any deposits/ advance or paid any compensation of any kind or nature by IVPL or owner of the Property.The total number of Guests along with visitors of the Guests shall not at the time of check in and/or during their stay at the Property exceed the number as stated at the time of making the Booking or the booking confirmation / reservation voucher. IVPL reserves the rights to refuse check-in or evict theGuests from the Property if the check–in has already been made without any recourse whatsoever to refund of deposits/advance paid by Guests or payment compensation of any kind or nature or on any account whatsoever by IVPL. IVPL may permit, at its sole discretion, additional persons on charging additional amount. No additional persons will be allowed unless a written acceptance is issued byIVPL.

Check-in (Start of Booking) and Check-out (End of Booking) Timing

Check-in and check-out time shall be as specified in relevant Booking Confirmation and shall be strictly adhered to. IVPL recommends and encourages Guests not to arrive at Property before stated Check-In time. Guests reach and enter Property before stated Check-In time or before the time agreed in writing by IVPL, the Guest will be additionally charged.If an alternate check-out time is approved by IVPL, it shall be clearly communicated in writing on the Booking Confirmation. Guests will not be permitted to occupy or stay at Property beyond the check-out time stated on Booking Confirmation.

Damage or Losses

The Guests shall be responsible to check and report any damage to the Property or its equipment, appliances, cutlery, crockery, utensils, furniture, fittings, furnishing, finishing, structure, etc. there in within 30 minutes of Check-In. If the Guest fails to report any of the damages after such specified time period, such damage shall be deemed to have occurred during stay of the Guests and the Guests shall be held responsible for such damages and resulting charges thereof. Guests shall be responsible to reimburse IVPL for any such damage / breakage caused by the Guests to the Property or any of things attached to it such as equipment, appliances, cutlery, crockery, utensils, furniture, fittings, furnishing, finishing, structure, etc. during their stay without demure.

Guests shall use the Property, including its equipment, appliances, cutlery, crockery, utensils, furniture, fittings etc. therein with utmost care and without causing any intentional, unintentional or accidental damage to them. At the time of check-out, the Guest shall leave the Property in good order and reasonably clean condition except normal usage.The Guests shall agree and understand that in case any damage or breakage is caused to single item forming a set unless an identical replacement can be found, Guests shall be liable to replace the entire set. For example, if a glass in a set of 6 glasses is broken / chipped, the Guest shall be responsible to replace all 6 glasses of the set; if upholstery of a sofa damaged, the Guest will be responsible for replacement of upholstery of all the sofas. Further, IVPL shall get such repairs/replacement of damages done on behalf of the Guests, at the Guests’ sole cost and expense

Without prior consent of IVPL, the Guests shall not move or relocate any equipment, appliances, furniture, fittings, furnishing, finishing and artifacts etc. from their original location except for chairs,other furniture like cane / plastic furniture etc. Any act of such nature may result in forfeiture of totalSecurity Deposit without recourse.The Guests understand and agree that IVPL cannot immediately inspect the Property promptly at the check-out time of the Guests. The inspection for damages shall be done by IVPL in the intervening time between Guest’s Check-Out and next Check-In. Thus, refunding of Security Deposit after adjusting any recoverable, if any, cannot be done immediately on Check-Out. IVPL shall make an effort to refund the balance Security Deposit as soon as possible, subject to maximum of 4 working days from date of check-out. After the inspection, the assessed cost of repairs / replacement shall be communicated to Guests for their information. The assessment cost of repairs / replacement arrived at by IVPL shall be final and binding on the Guests and the Guests shall have no say in the matter and IVPL shall have no obligation to take any prior approval from the Guests for its assessment of repair/ replacement to be done.

If the amount of repair/ replacement of equipment, appliances, furniture, fittings, furnishing, finishing and artefacts etc. exceeds the amount of Security Deposit, the excess amount shall be notified to theGuests, and the Guests shall be liable to pay the same, without demure, within 7 (seven) days of such demand being raised by IVPL. Any refund due against Security Deposit shall be made through a cheque or bank transfer in favour of the Guests as per the account details provided by the Guests.The Guests understand and agree that they shall leave and check out from the Property in a reasonably clean state and make sure that appliances & equipment e.g. air conditioning, heater, lights, fans etc.are turned off and furniture returned to their original locations. Failure to comply with the above shall result in extra cleaning charges plus applicable taxes.

Access

The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period.However the staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property as and when required.

Use of Property

All bookings are assumed to be made for holiday purpose only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.If the Guest is planning to host an event, such as a wedding or party, which involves having a large number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to IVPL at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required to be paid by the Guest, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of theCompany.If the Company has confirmed a booking which includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that IVPL cannot control the issue of these permits. If the police or the local community refuse to issue a permit for an event at the Property, IVPL will not refund any event fee paid by the Guest.

Events and Experiences Guidelines

IVPL helps curate and organise decor, in-villa catering, entertainment, photography and other special requests that guests may have subject to prior approval. IVPL works with an empanelled set of vendors who are acquainted with the house rules and policies. No other outside vendors are allowed at our villas. In case of non-adherence, the Company reserves the right to cancel the event.

Conduct and Due Care

Properties are generally located in quiet residential neighbourhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited.

The Guest is responsible for the behaviour of his guests staying at the Property, as well as his visitors to the Property during the rental period. In case any guest(s) or visitor(s) does not behave in a suitable manner, the Owner/Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.

In the interests of safety, due care should be taken at the Property at all times, especially with children.Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities. The Guests are required to respect our staff / attendants. Disrespecting them would have serious repercussions.Smoking is prohibited in our homes. Loud music will not be allowed beyond time permitted by applicable laws.

Valuables and Security

The Guest’s valuable belongings are the Guest’s own responsibility. IVPL does not take any responsibility for loss or damage to Guest’s valuable belongings. The Guest is responsible for the Property during the rental period, and must ensure that all windows and doors are locked securely when not in the Property. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage shall be the Guest’s sole responsibility.

Valuables and Security

Complaints

Every attempt will be made for the Guest to have an enjoyable stay. If the Guest should have a problem during the Rental Period, please inform IVPL who will endeavour to put things right. In order for the Guest’s complaint to be addressed, the Guest must communicate any problem whilst on location.If no complaint is reported during the Rental Period, IVPL will assume that the Property was to theGuest’s satisfaction and no complaint will be entertained.

IVPL’s Responsibility

The descriptions, assessments and/or ratings of Properties and surrounding locations that IVPL publishes or gives to the Guest are provided in good faith and in the belief that they are accurate based on the latest information received. However, IVPL cannot be held responsible for any last minute modifications to the Properties or inaccuracies. Where IVPL publishes or refers to descriptions, assessments and/or ratings of the Property either by IVPL or by third parties, these ratings are for information purposes only and IVPL will not be held responsible for any reliance placed on these ratings.

Limitation of Liability

IVPL, does not accept any responsibility or liability for: 1. Guests must provide Booking Confirmation issued by IVPL, or in case Booking is made through or by any referral, Booking Voucher issued by IVPL. 2. In compliance to the Government security regulations, every adult Guest, coming to reside at theProperty as a result of rental arrangements, is mandatory required to provide verifiable copies of government issued photo IDs, along with original photo IDs for verification as well as copies of photoIDs of entire Party, at least 2 days before check-in. 3. Guests shall enter name, address and other details of every member of Party, including children, in the Guest Register kept at Property.

In no case will IVPL be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.

Lohono Loyalty Points Awards

Who can earn Lohono Loyalty Points

1) Loyalty points are awarded to all primary guests for booking a stay with Lohono Stays for a villa through our digital platforms and /or offline bookings, excluding online travel agents such as Makemytrip, Airbnb, Booking.com and other travel agents/partners. 2) Loyalty points can be earned by primary guests only. The primary guest is a customer whose name and contact have been used to create a reservation with Lohono Stays and who will be eligible for trip billing. Note: there can be only one primary guest per reservation. 3) Lohono Stays reserves the right to whom may be eligible to participate in the loyalty point scheme.

How can you earn Lohono Loyalty Points

1) Loyalty points are awarded against the bookings of a villa only and not for additional services availed either at the villa or prior to the stay. 2) The loyalty points will be allocated to the primary guest’s account 7 (seven) days post the checkout. 3) The loyalty point values are discretional if any form of discount/reduction has been applied against the original total price of booking a villa. 4) The number of points awarded for stays at Villas are mentioned here but are subject to change without notice by the Lohono Stays team at any time. The loyalty point scheme is only available to people or companies within India and not applicable to NRI or international clients. 5) Lohono Stays reserves the right to close any account without notice at any point in time regardless of loyalty points accrued. 6) Loyalty points can be earned for future bookings only. Ongoing and already confirmed bookings will not be eligible to earn new points.

Loyalty Points Value And Terms Of Use

1) Loyalty points can only be redeemed against products or reservations made for Lohono Stays villas only and not partner villas. 2) Loyalty points can only be redeemed for villas based in India and are not applicable for international reservations (based in Bali, Phuket, Koh Samui, Sri Lanka and the Maldives). 3) Loyalty points can be redeemed against any villa reservation at Lohono Stays either in full payment or as part payment to which the remaining balance must be paid to complete the purchase. 4) Loyalty points cannot be used as payment for additional services availed at the villa. 5) Loyalty points have no monetary value and cannot be exchanged for cash or vouchers. 6) Accrued points not used within a time period of 1 year will expire from guest accounts. The time period is calculated from the day of receiving Loyalty points. 7) There is no limit to the number of loyalty points you can accrue or redeem during a stay. 8) Loyalty points from two accounts cannot be clubbed against a reservation. 9) Loyalty points history can be viewed on the Lohono website and the Lohono guest application.

Loyalty Point Accounts

1) The loyalty points accrued in the dedicated account by any person, company or organisation are the sole responsibility of that person, company or organisation. 2) It is the full responsibility of the person, company or organisation (one who has authority over the account containing Loyalty points) to redeem the loyalty points from that account at any time of purchase. 3) Lohono Stays takes no responsibility for any loyalty points redeemed against any reservation. 4) All loyalty points accrued in multiple accounts for any one group, company or organisation cannot be accumulated against a reservation. 5) Tier Downgrading of the account to the previous Tier can happen basis below - downgrade will happen to the next lower category till you reach Bronze (Guests will retain the Bronze category).

Loyalty Points: Terms regarding Refunds & Cancellations

1) In the event a reservation is cancelled after full payment for any reason and awaiting new allocation dates, the loyalty points awarded will remain in the guest account. Lohono Stays reserves the right to cease the loyalty point scheme without notice at any time. 2) In the event of the loyalty point scheme being removed, no accrued points will hold any value or have the ability to be utilised against any reservation or services within the Lohono Stays group. 3) Lohono Stays reserves the right to change/amend the terms and conditions of the loyalty point scheme at any time without giving notice to its guest but which shall be updated on the website from time to time.

Disclaimer of Warranty

Use of our Platform is at your sole risk. All information, listings and services are provided 'as is', with no warranties or guarantees whatsoever. IVPL expressly disclaims to the fullest extent permitted bylaw, all express, implied, statutory and other warranties, guarantees or representations. Without limitation, IVPL makes no warranty or guarantee that (i) the Platform will be uninterrupted,timely, secure or error free (ii) the results that may be obtained from the use of the Platform, or Services will be effective, accurate or reliable; (iii) the quality of the Platform, or Services will meet your expectations; or that (iv) any errors or defects in the Platform or Services will be corrected. Information on our Platform, unless specifically promised or warranted to be correct, is not promised or guaranteed to be correct, current or complete and while IVPL makes its best effort to ensure accuracy of the information, data and general content, our Platform may contain technical inaccuracies or typographical errors. IVPL assumes no responsibility for updating information on our Platform to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly,you should confirm the accuracy and completeness of all posted information before making any decision related to any services, listings / accommodation(s) or other matters mention via the Platform of Isprava. No advice or information, whether oral or written, obtained by you from IVPL or through or from use of the Platform shall create any warranty not expressly stated in the terms of use. IVPL shall have no liability to the User for any interruption or delay, to access the Platform irrespective of the cause.The User hereby assumes the sole risk of booking or making use or relying on the information relating to the Services available on the Platform. It is the User’s responsibility to check the details of the accommodations listed on the Platform at its sole discretion.

Indemnity

To the maximum extent permitted by applicable law, you agree to release, defend (at IVPL’s option),indemnify, and hold IVPL and its affiliates and subsidiaries, including but not limited to IVPL, and their officers, directors, employees, staff, representatives and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms, (ii) your improper use of the IVPL Platform or any IVPL goods and/or services, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise)of any kind arising in connection with or as a result of such use, or (iv) your breach of any laws, regulations or third party rights.

Termination

You understand and agree that IVPL reserves the right to terminate your registration and / or terminate your right to use the Platform for any reason whatsoever, including without limitation, any act or omission in contravention of the Privacy Notice or of these Terms. You further understand and agree that any such termination may be effected without prior notice to you and you acknowledge and agree that IVPL may delete or deactivate your account immediately on detecting any such reason, including without limitation, the contravention of the Privacy Notice or of these Terms.

Applicable Law, Jurisdiction, Dispute Resolution

These Terms are subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Mumbai. Notwithstanding the foregoing, you and IVPL agree that any dispute, claim or controversy arising out of or relating to these Terms or (collectively, "Disputes") will be settled by binding arbitration in accordance with the provisions of the Arbitration & Conciliation Act, 1996.Any such Dispute shall be decided by a sole arbitrator to be appointed by IVPL. The arbitration shall be conducted in Mumbai, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. The language of arbitration shall be English.

Miscellaneous

Waiver: IVPL’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

Severability: If any provision of these Terms is determined to be invalid or unenforceable in whole orin part, such invalidity or un-enforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Assignment: You may not assign, transfer or delegate this agreement and your rights and obligations here under without IVPL's prior written consent. IVPL may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with prior notice.Your right to terminate these Terms at any time remains unaffected.

Confidentiality: Any information which is specifically mentioned by IVPL as confidential shall be maintained confidentially by the Guest and shall not be disclosed unless as required by law or to serve the purpose of these Terms and the obligations of both the parties herein.

Feedback From Guest: IVPL would like to know the feedback of the Guests for improving its services. The Guest hereby authorizes IVPL to contact the Guest for their feedback on various services offered by IVPL. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the Guest chooses not to be contacted, such Guest shall write to IVPL for specific exclusion at rent@lohono.com.

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